Frequently Asked Questions

HomeExchange Collection

Do you have questions about HomeExchange Collection?

We've put together the most commonly asked questions about the HomeExchange Collection Membership.

If you have additional questions you can contact us directly below or visit our FAQ page.

Find your perfect HomeExchange

Both HomeExchange communities have thousands of members sharing their homes and embarking on authentic travels around the world. So what's the difference?

Learn more about the difference between HomeExchange Classic and HomeExchange Collection

Benefits Comparison

Explore each benefit to see which HomeExchange is the right fit for you!

Interested in Joining? Have Specific Questions?

Our Membership Team is available to help.

Do you have questions about HomeExchange Collection?

What are the criteria to join? How do I know if my home is eligible?

How much does a HomeExchange Collection membership cost?

Can I still exchange with HomeExchange Classic members?

Can I view the homes before joining?

How do I join HomeExchange Collection?

Will you refund my HomeExchange membership?

Will my home be removed from HomeExchange Classic?

What is the average GuestPoint value of a Collection home?

Am I able to adjust GuestPoints if I feel my home is worth more?

I have an existing exchange finalized with a HomeExchange Classic member, what happens when I switch?

How active are the Collection members?

Exchange Assistance - How does exchange assistance work?

How does home exchanging work?

What percent of Collection exchanges are with GuestPoints vs Reciprocal?

Find your perfect HomeExchange

2nd Year Guarantee

Access to Reviews

Damage Protection

Cancellation Guarantees

Member Support

Expert Exchange Assistance

GuestPoint Bonus

Private Group

Luxury Home Filter

Professional Photo Enhancement

Customizable Privacy Settings

Mandatory Verification

Interested in Joining? Have Specific Questions?