Where the Welcome Really Begins

HomeExchange is a gracious exchange of hospitality. As a host, we open our doors. As a guest, we are greeted graciously, as if we were a friend or family. A home-exchange is a human exchange, a time during which we create bonds. Welcoming, sharing, trust, and respect are essential to HomeExchange.

It is important for us to share the 6 fundamental principles of a warm welcome with you. This is what makes HomeExchange so special.

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To be welcomed is promising to welcome in return

HomeExchange allows you to try home-exchanging as a guest before hosting. But, to be welcomed in a home means you must promise to welcome in turn, even if it is at a later time or with another family, for logistical reasons. With or without GuestPoints, a HomeExchange is an exchange of hospitality.

Communicate, communicate, communicate

To want to host and do it with pleasure are the conditions for an exchange to go well. And for that, one must have conversed, created a bond, and talked about why they are going on an exchange. Getting acquainted before exchanging is an essential step, and that’s what our messaging system is for! Once finalized, do not hesitate to call, to create a WhatsApp group, or to chat via Skype, everything is allowed!

It is a pleasure to host

We do everything to make our guests feel at home. What we offer our guests each time: heating, air conditioning, water, electricity. We also prepare towels, as well as clean sheets for all. We always welcome them into a clean home. In return, the guest leaves the home as (s)he found it. Beyond the necessary comfort, there are little extra touches that come with no obligation but are enough to make an exchange even more memorable and personal: a small welcome note or gift.

Exchanging tips about the neighborhood or your favorite restaurants is appreciated

Whether you stay for a whole month or just for a weekend, to enjoy life as a local, nothing is better than your hosts’ recommendations. So, you’re encouraged to make a list of your favorite things to do in your area! This will help your guests experience this new destination as locals.

Loyalty program

As simple as thank you

Thank yous are important before, during, and after the exchange, because even with GuestPoints, HomeExchangers deserve gratitude. Receiving a little gift from your guest or host changes everything. It is customary to leave a thank you note and gift: a small bottle, a box of chocolates, or a welcome drawing, everything makes a difference!

Our differences bring us together

Some people smoke indoors, others do not like cigarette smoke. Some people spend their lives with their pets, others are allergic. We are all different, and communicating all of these points to your guests is important so that they can feel comfortable in your home and adequately care for it. You can communicate this with a booklet of principles and values that are most important to you, for example.