The HomeExchange Service

With you before, during and after your home exchange

What are our commitments?

Our HomeExchange service guarantees you a successful home exchange. Just finalize your exchange and pack your bags, we'll take care of the rest! Members can take advantage of our HomeExchange service by choosing either the Essential plan, which is pay-as-you-go, or the Optimal plan.

Either way, you can rest assured that we will be with you through any unforeseen circumstances. We want all the members of our community to be able to enjoy safe and satisfying home exchanges.

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24/7 Personalized assistance in case of emergency

24/7 Personalized assistance in case of emergency

In case you have any emergencies, our Happiness Team is available 24/7 in 7 different languages.

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Our commitment to the Guests

We guarantee a successful exchange!

Cancellation Protection

Cancellation Protection

compensation of up to 700 €/week if we cannot find a replacement exchange accommodation

Compliance Guarantee

Compliance Guarantee

if the accommodation does not meet the initial home description, HomeExchange offers an alternative solution

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Damage Coverage

Damage Coverage

Property damages covered up to 1,000,000£ 

Our commitment to the Hosts

Welcome your guests with peace of mind!

500 € Security Deposit

500 € Security Deposit

Deposited by the guest for the coverage of minor damages

Damage Coverage

Damage Coverage

Supported by HomeExchange, property damages covered up to 1,000,000£

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Theft Protection

Theft Protection

HomeExchange financially compensates loses from theft.

verification

Free Verification

To help foster an even more trustworthy community, our services offer the verification of each profile on our website.

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