One team, always connected

Have a question? Looking for a tip? Need some help? Our Happiness Team is always available!

Wherever you are in your HomeExchange journey, we are here for you every step of the way. Through combined efforts, we guarantee that you will receive the highest quality support from our Team.


Search through the answers of some frequently asked questions on our FAQ page. 


Feel free to send us an email 24 hours a day, 7 days a week

We are just an email away! Don't hesitate to send us questions or suggestions and we will get back to you as quickly as possible.



Looking to speak to someone with exchange experience?

You can now connect directly with Ambassadors from the HomeExchange community!
Our Ambassador chat is the ideal way to talk about anything relating to HomeExchange with those who know it best—your fellow Members.


Our Happiness Team members are available by 
phone, Monday to Friday with select hours during weekends.

US (Toll Free): +1 888-609-4660 
US: +1 347-688-6925
UK: +44 20 3808 3809
AU: +61 2 8520 1021

Our English lines are available:

Weekdays - 24 hours a day
Weekends - 4PM to 2AM CET
FR: +33 1 82 83 49 30
IT: +39 02 8295 1529
ES: +34 911 23 07 63

Our French, Italian and Spanish lines are available :

Monday to Friday
from 10am to 6PM CET

If your call is not answered, please leave us a voicemail, and we will get back to you as soon as possible!

Your Country Representatives

One way we foster a sense of community within HomeExchange is by having locals (and exchange enthusiasts) support their country:


Maira - Brasil

Mom, blogger, traveler, and passionate home exchanger with 19 exchange experiences before joining the Home Exchange team, Maira believes that this will be the main way to travel in the near future.

"Mãe, blogueira, viajante, apaixonada por troca de casas, com 19 experiências antes de fazer parte da equipe Home Exchange. Acredita que esse será a principal forma de viajar em um futuro próximo"

Rujana - Croatia

Never stop exploring the world around you! To travel, to talk to others and inspire people with concept of home exchange can sometimes be a challenge, but it is a truly joyful and unique experience. HomeExchange is used by thousands of happy people around the world, and I'm happy to be one of them.

"Never stop exploring the world around you!" To je moj moto, a dodala bih još tu i preko stranice! Putovati i raditi za homeexchange skoro pa već jedno desetljeće, inspirirati druge da koriste home exchange za mene je veliki izazov, još veća sreća i jedinstven doživljaj na kraju svake priče o zamjeni. Potvrdit će to tisuće ljudi diljem svijeta koji su bar jednom bili na zamjeni uključujući i sretnu mene"


Michelle - Denmark

I wear my HomeExchanger badge with great pride—as both a member and team member. The word of home exchange has spread wide and far on my travels, and of course I have shared my love for the city I call home, Copenhagen. When are you visiting?

"Jeg bærer mit HomeExchangers badge med stolthed - både privat og professionelt. Der er intet bedre end at møde nye mennesker og dele budskabet og min forkærlighed til home exchange. Er du ny til boligbytte, Velkommen - ny eller ej, glæder mig til at møde dig, ude i verden, eller hjemme i København"

Katia - France

My job is to make you love HomeExchange just as much as I love it. I’ve been a member since 2008 and a happy member of the team since 2014. I am totally addicted to HomeExchange. I haven’t found the cure yet.

“Mon travail consiste à vous faire aimer HomeExchange autant que je l’aime moi-même. Je suis moi-même membre depuis 2008 et j’ai rejoint l’équipe en 2014, pour mon plus grand plaisir. Je suis totalement accro à HomeExchange, mais je me soigne”


Susanne - Germany

Susanne has been a passionate HomeExchanger for almost 20 years and brings a lot of experience in the areas of sustainability, intercultural communication and tourism into all that she does. As a representative she always has an open ear for the needs of other members and acts as a confidant. Susanne is often interface between the members and the HomeExchange Team and at the same time the "mouthpiece" to the outside world.

"Susanne ist selbst seit fast 20 Jahren passionierte Haus-Tauscherin und bringt viel Berufserfahrung aus den Bereichen Nachhaltigkeit, interkulturelle Kommunikation und Tourismus in ihren Tätigkeitsbereich ein. Als Repräsentantin hat sie immer ein offenes Ohr für die Bedürfnisse der Mitglieder und agiert als Vertrauensperson. Susanne ist sozusagen die Schnittstelle zwischen den Mitgliedern und dem Homeexchange-Team und gleichzeitig das "Sprachrohr" nach auße"

Eva - Hungary

I have been part of this unique community as a proud HomeExchanger and as the HomeExchange Representative for Hungary since 2012! Please let me know if I can be of any help.

"2012 óta vagyok tagja ennek az egyedülálló közösségnek büszke utazóként és a HE hazai képviselőjeként; ha segítségre van szükséged, bármikor megkereshetsz"


Cristina - Italy

I enjoy reading and traveling around the world. I have done many exchanges thanks to HomeExchange and have been able to explore the world. There is truly no better way to travel!

"Amante della lettura e del viaggio ho fatto tanti scambi e conosciuto il mondo grazie allo scambio di casa, non esiste per me modo migliore di viaggiare"

Corinne - Netherlands

In 2005 I discovered HomeExchange it brought me to marvelous places I never thought of before, it has enriched me!

“In 2005 heb ik HomeExchange ontdekt en het reizen heeft me op plaatsen gebracht waar ik zelf nooit aan gedacht zou hebben. Het is een verrijking gebleken”


Pilar - Spain

Pilar lives in Córdoba (Spain). She is an Agricultural Engineer, a passionate traveler, curious blogger, and a mother of 2. As an experienced HomeExchanger, she enjoys exploring the world with her family and is proud to belong to the HomeExchange Team. She works as the Communication and Content Manager for the Spanish market. We invite you to discover moreabout herand her family adventures!

"Pilar vive en Córdoba (España). Ingeniera Agrónoma de formación, se define como viajera empedernida, blogger curiosa y madre de 2. Con gran experiencia intercambiando casa, disfruta recorriendo el mundo en familia y está muy orgullosa de ser parte del Equipo internacional de HomeExchange. Trabaja como Communication & Content Manager para el Mercado Español. Te invitamos a descubrir más sobre ella o sobre sus aventuras en familia"

António - Portugal

António is always looking for an adventurous way to explore the world, and all cultures, while at the same time saving money and living like a local.

"António está sempre em busca de aventura para explorar o mundo da cultura, poupando dinheiro e vivendo como um local"


Joanna - Greece

I was born and raised in Athens. After high school, I went to Paris and lived there for many years. I’m proud to be one of the first Greek members of HomeExchange since 2005! My vision is to spread in Greece my love for HomeExchange as a way to communicate with people all over the world that have the same passion for travel and the same warm and open culture of sharing their favorite space!

"Γεννήθηκα και μεγάλωσα στην Αθήνα. Μετά το γυμνάσιο, πήγα στο Παρίσι και έζησα εδώ και πολλά χρόνια. Είμαι περήφανος που είμαι από τα πρώτα Ελληνικά μέλη στην HomeExchange από το 2005! Το όραμά μου είναι να εξαπλωθώ στην Ελλάδα την αγάπη μου για το HomeExchange ως έναν τρόπο επικοινωνίας με ανθρώπους σε όλο τον κόσμο που έχουν το ίδιο πάθος για ταξίδια και την ίδια ζεστή και ανοιχτή κουλτούρα να μοιράζονται τον αγαπημένο τους χώρο!"

Kelly - UK and Ireland

Hi, I'm Kelly! I live in the Yorkshire hills in a town called Hebden Bridge, England. I'm mum to 3 girls and a cocker spaniel, and I enjoy many music genres, traveling and chocolate.


Mirey - Turkey

After working for 20 years in publishing and public relations, creating my own PR company, I decided to quit my company to travel to places that I have never been. After my first home exchange I understood that this home sharing system was exactly what I was looking for. I have learned so many things thanks to HomeExchange: to trust people, to be more generous and to share. I have been working as the representant of HomeExchange for Turkey since 2010 and have done 30 exchanges so far.

"SBasın ve halkla ilişkiler sektöründe 20 sene gazeteci ve şirket sahibi olarak çalıştıktan sonra 2007 yılında emekli olmaya karar verdim. Amacım görmediğim yerleri uzun kalarak keşfetmekti. Tam o sırada da ile tanıştım ve siteye göz attıktan sonra tam bana göre bir sistem olduğunu anladım ve hemen siteye üye oldum. Artık otel odaları yerine ev konforunda istediğim yerlerde yerlisi gibi yaşayarak seyahat ediyorum. Bu güne kadar Zanzibar, Kenya, Buenos Aires, Bali vs. gibi yerlere tam 30 tane ev değiş tokuşu yaptım ve 2010 yılından bu yana sitenin Türkiye temsilcisiğim"