COVID Guarantees

Your peace of mind is our priority

In the complicated context of the COVID-19 pandemic, we have strengthened our guarantees to allow you to organize your vacation with peace of mind, thanks to 100% flexible cancellations.

Our support in the event of cancellation due to COVID-19

Assistance 24/7

Our member service is available 24/7 in case of emergency and will contact you to offer help if your exchange is cancelled.

Replacement housing

If your host can no longer accommodate you, we will find you a replacement exchange if you still wish to travel and the region is not subject to travel restrictions.

Retrieval of GuestPoints

If your exchange is cancelled due to COVID-19 restrictions, the GuestPoints will be returned to the guest and the host will also receive the same number of GuestPoints.

Second year guarantee

If you are looking for exchanges but can’t find any during your first year of membership, we will offer you the second free of charge. For more information, click here.

HomeExchange Collection, the ideal solution for a safe vacation

100% flexible cancellation guarantee

100% flexible cancellation guarantee

Our member service supports you throughout your exchange and is available 24/7 in the event of an emergency or cancellation due to COVID-19.

A safe vacation

A safe vacation

Cleanliness issues have always been important to us and are particularly important at the moment. We have developed partnerships with professionals to help guide you on these topics.

A home just for you and your family

A home just for you and your family

No need to wear a mask as soon as you leave your room, no risk of passing strangers in the hall! You are on vacation and can make yourself at home, with all the comfort and privacy you need.

Local travel in the spotlight

Local travel in the spotlight

We facilitate local exchanges, thanks to our local search feature and a highlighting of homes near you on your home page.

Last minute holidays

Last-minute travel

You can easily organize your exchanges at the last minute or plan them months in advance: you choose according to your desires and travel style. 

Long-term exchanges

Long-term exchanges

The membership is paid once a year with no additional fees. This provides the perfect opportunity to organize long-term exchanges to work from anywhere in the world.

More questions about HomeExchange Collection guarantees?

Learn all about our guarantees and support.

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