HomeExchange Collection Guarantees
Our commitments
Every member of our community should be able to enjoy each vacation with complete peace of mind. Thanks to our guarantees developed with your needs in mind, you can be sure that HomeExchange Collection will be there for you every step of the way.
Our commitment to the Hosts
Welcome your guests with peace of mind
2,500 USD Security Deposit
For the coverage of minor damages. Deposit managed by HomeExchange and the Guest. No money transferred prior to exchange or damage claim.
Damage Coverage
Supported by HomeExchange Collection, property damages covered up to $3,000,000 USD
Theft Protection
HomeExchange Collection financially compensates losses from theft.
Our Commitment to the Guests
We guarantee a successful exchange
Cancellation Protection
Compensation of up to $500/night* if we cannot find a replacement exchange accommodation.
*(up to 15 nights. Coverage starts at $350 USD per night and is adjusted based on your group size)
Compliance Guarantee
if the accommodation does not meet the initial home description, HomeExchange Collection offers an alternative solution.
Damage Coverage
Property damages covered up to $3,000,000 USD
24/7 Personalized assistance in case of emergency
In case you have any emergencies, our member support team is available 24/7.
Home certification
In order to build a trust-based community, HomeExchange Collection verifies the identity of members and certifies each home on the site.
Testimonials from our community
Our members share their stories
Kerry Lee
Our home exchange in Saint-Sauveur was cancelled due to medical reasons. We were already in Montréal with another home exchange. I emailed your website, and within 24 hours of receiving my email about our cancelled exchange, Sérgio had arranged a replacement exchange. He was so helpful, and if he is representative of the quality of customer support, it is superior. Thank you so much for saving our vacation!
Maureen
Overall this company is doing an excellent job serving as the go-between/organizer of home exchanges all around the world. It stands above the rest of the exchange platforms due to its travel protection policies. I like the fact that they come to the rescue when sudden cancellations occur in which plane tickets have been purchased or other arrangements have been made.
Bill
This company is striving for perfection in the home exchange industry. Their staff take a personal interest with each concern a customer may encounter. Evolution is important to stay at the front of new technology and HomeExchange is evolving into the perfect system for customer satisfaction.
Howard
HomeExchange Collection provided very good support when the original exchange was canceled by a homeowner. They have been quite responsive.
Saskia
By joining HomeExchange Collection we became part of a global community that gives us the opportunity to enjoy our vacation destinations as a local: comfortable spacious houses, a warm welcome and the best tips from the owners, and more than once new friends that stay in touch over the years. The HomeExchange Collection team is always there to offer assistance, just in case something goes wrong. Try adventure with 100 % certitude!
