Cookie Use Policy
If you are domiciled in Europe (excluding the United Kingdom) or Africa, then your contracting party is HomeExchange SAS. The HOMEEXCHANGE SAS Cookie Policy below applies to you.
If you are domiciled in the United States, Canada, or another country located on the American continent, Australia, New Zealand, or Asia, then your contracting party is HomeExchange INC. The HOMEEXCHANGE INC Cookie Policy below applies to you.
If you are domiciled in the United Kingdom, this HOMEEXCHANGE INC Cookie Policy below applies to you.
Cookie Policy - Applicable to residents of Europe (excluding the United Kingdom) or Africa
What is the purpose of our Cookie Usage Policy?
HomeExchange SAS., which manages the HomeExchange platform and the HomeExchange mobile application, attaches great importance to the confidentiality of your personal data, which we take seriously and trust, including with regard to cookies.
In this respect, our Cookie Usage Policy demonstrates our desire to ensure that HomeExchange Inc. complies with the rules applicable to the protection of personal data and, more specifically, those relating to cookies used when you use our HomeExchange platform or on our mobile application /APP/.
If you would like information on the other personal data processing operations we carry out, please consult our Personal Data Privacy Policy, which can be accessed at any time on our HomeExchange platform or on our mobile application /APP/.
What are cookies and can they identify you directly?
A cookie is a small "text" file placed and hosted by a server on your terminal (e.g. smartphone, tablet or computer) when you visit a website or use a web platform or a mobile application.
A cookie does not enable you to be identified personally, as it only enables your terminal to be identified via your IP address, as well as various information linked to your browsing (e.g. browsing time, pages viewed, size of your screen, etc.).
What are technical cookies and why do we use them?
The proper functioning of our HomeExchange platform or HomeExchange mobile application necessarily involves the use of technical cookies, which we may use without your prior consent, on the basis of our legitimate interest in providing you with a functional platform or mobile application.
For example, a technical cookie is used to remember the language of your platform/mobile application and the format to make future connections and browsing/navigation easier.
Although we do not recommend it, you can always prevent these cookies from being deposited on your terminal using your browser settings by following the instructions below: Chrome, Microsoft Edge, Safari, Firefox and Opera.
In this case, however, your user experience may be degraded. To restore good browsing quality, you will need to reset the technical cookies.
What are statistical cookies and why do we use them?
A statistical cookie is used to analyse your use of a web platform or a mobile application (e.g. browsing time, pages visited, etc.) in order to improve your experience and provide you with a service tailored to your needs.
For our HomeExchange platform or our HomeExchange mobile application, we use non-exempt statistical cookies which can only be placed on your terminal with your prior consent expressed via our cookies banner.
What are advertising cookies and why do we use them?
An advertising cookie can be used either to provide advertising on a web platform or on a mobile application (particularly in the form of "push notifications") to identify the source of the user's arrival on the web platform (e.g. Google, Bing, etc.).
We use advertising cookies to be listed on search engines (e.g. Google, Bing, etc.) and to identify the source from which the user arrives on our platform.
Advertising cookies are only placed on your terminal with your prior consent, given via our cookies banner.
WE GUARANTEE THAT WE DO NOT USE ANY ADVERTISING COOKIES FOR THE OPERATION OF OUR MOBILE APPLICATION.
What personal data do we process with our cookies and for how long?
The personal data processed by the cookies we use are :
● your IP address and a user ID that we create when you first connect so that we can recognise you for up to 13 months
● if you accept the deposit of statistical cookies, your personal data relating to your browsing on our platform or on our mobile application (e.g. pages visited, browsing times, etc.) for a maximum period of 13 months, non-renewable before any new connection before the 14th month.
● If you accept search engine referencing cookies to identify the source from which you arrived on our platform, your IP address, your user ID and the site visited for a maximum period of 13 months, non-renewable before any new connection before the 14th month.
Once the retention periods specified below have expired, we do not retain any data about you. At the most, we may anonymise your data for statistical purposes.
How do you control the use of cookies?
You have the right to refuse cookies at any time using our cookies banner.
If the cookies banner is no longer displayed, you can also configure cookies via the "manage cookies" tab on our site or directly on your browser by following the instructions below: Chrome, Microsoft Edge, Safari, Firefox and Opera.
What rights do you have to control the use of your personal data via cookies?
The applicable data protection regulations give you specific rights which you can exercise, at any time and free of charge, to control the use we make of your data.
● The right to access and copy your personal data, provided that this request does not conflict with business secrecy, confidentiality or the confidentiality of correspondence.
● The right to rectify any personal data that is incorrect, obsolete or incomplete.
● The right to request the deletion ("right to be forgotten") of your personal data that is not essential for the proper functioning of our services.
● The right to limit your personal data, which allows you to photograph the use of your data in the event of a dispute over the legitimacy of processing.
● The right to data portability, which allows you to recover part of your personal data so that it can be easily stored or transmitted from one information system to another.
● The right to give instructions on what should happen to your data in the event of your death, either through you, a trusted third party or a beneficiary.
For a request to be taken into account, it must be sent directly by you to dpo@homeexchange.com. Any request that is not made in this way cannot be processed.
Requests cannot come from anyone other than you. We may therefore ask you to provide proof of identity if there is any doubt about the identity of the person making the request.
We will respond to your request as quickly as possible, subject to a maximum of three months from receipt if the request is technically complex or if we receive many requests at the same time.
Please note that we can always refuse to respond to any excessive or unfounded request, particularly if it is repetitive.
Can your personal data used via our cookies be transferred outside the European Union?
The statistical and advertising cookies we use may send your IP address and user ID outside the European Union in order to function. In this case, we guarantee that these tools comply strictly with the applicable rules on transfers in order to guarantee confidentiality and adequate protection of your personal data.
How can you contact the CNIL?
You may at any time contact the "Commission nationale de l'informatique et des libertés" or "CNIL" at the following address: CNIL Complaints Department, 3 place de Fontenoy - TSA 80751, 75334 Paris Cedex 07 or by telephone on 01.53.73.22.22.
Can the Cookie Usage Policy be modified?
We may amend our Cookie Usage Policy at any time to adapt it to new legal requirements and to new processing operations that we may implement in the future.
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Cookie Policy - Applicable to residents of the Americas, Australia, New Zealand or Asia
Last updated: 06/01/2026
This policy (“Cookie Policy”) describes how HomeExchange Inc. with an address at C/O WEWORK, 625 Massachusetts Avenue, Cambridge, MA 02139 (“HomeExchange” or “we”) uses cookies on various platforms, including www.homeexchange.com, the HomeExchange application, other websites, mobile sites, services, applications, and platforms operated by HomeExchange where this Cookie Policy is featured or referenced, or where no separate Privacy Policy is provided (collectively, the “Sites”). The words “user”, “you” and “your” in this Privacy Policy refer to a user of the Sites.
The Sites are operated by HomeExchange. The words “user”, “you” and “your” in this Cookie Policy refer to a user of the Sites.
To learn more about how we use and store the data we collect from you please visit our Privacy Policy and our Privacy Policy for California Residents.
Please read this Cookie Policy carefully, as it applies each time a user accesses the Sites and uses their services.
I. What Cookies Are
A cookie is a small text file that is stored on a user’s computer for record keeping purposes. Cookies can be either session cookies or persistent cookies. A session cookie expires when you close your browser and is used to make it easier for you to navigate our Sites. A persistent cookie remains on your hard drive for an extended period of time.
We use first-party cookies, which are cookies set by us, and third-party cookies, which are cookies from a domain different than the domain of the website you are visiting, for our advertising and marketing efforts.
II. Types of Cookies We Use
We may use the following cookies:
- Strictly Necessary Cookies. These cookies are essential for the operation of our Sites and cannot be disabled through our cookie settings. They enable core functionalities such as page navigation, and without them the Sites cannot function properly and certain services you request may not be available.
- Functional Cookies. These cookies allow the website to remember choices you make, such as your account login data, and provide enhanced, more personalized features. Disabling these cookies may result in reduced functionality.
- Performance Cookies. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Sites. They help us to know which pages are the most and least popular and see how visitors move around the Sites. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our Sites, and will not be able to monitor their performance.
- Targeting Cookies. These cookies may be set through our Sites by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
III. What We Use Cookies For
We use cookies to identify you when you access the Site, to personalize your experience on the Site, to provide ads, marketing communications and social media features, to analyze our traffic and customers’ interactions with advertising banners, and to identify repeat visitors for statistical purposes. We also share information about your use of the Site with our social media, and advertising partners, who may combine it with other information that you have provided to them or that they have collected from your use of their services.
IV. Choice to Accept or Decline Cookies
When you first visit our Site, we provide you with a choice to either accept or deny certain cookies. If you choose to decline cookies, please note that some of the features and services of the Site may not function as well as intended. Even if you choose to accept cookies, you are always free to change your mind and revoke that consent. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. Please note that the Sites use certain cookies that are strictly necessary for the Sites to work and allow you to use the functions of our services. Without this type of cookies, you cannot receive the requested services. These cookies enable services that you have specifically requested and allow you to use the Sites’ features (e.g., logging in). We need these cookies to provide you with our services and you cannot deny strictly necessary cookies.
V. Updates to Our Cookie Policy
HomeExchange may amend or update all or any portion of this Cookie Policy, at any time, without notice, in its sole discretion. Please access this section regularly to verify if any changes were made to our Cookie Policy and to review the updated Cookie Policy.
VI. Contact Information
If you have any questions or comments about this Cookie Policy, please do not hesitate to contact us at dpo@homeexchange.com.
Cookie Policy - Applicable to residents of the United Kingdom
Last updated: 06/01/2026
What is the purpose of our Cookie Policy?
HomeExchange [insert the entity which deals with website for UK] which manages the HomeExchange website platform (HomeExchange), attaches great importance to your privacy, including when we use cookies and similar technologies on our platform and mobile application.
This Cookie Policy explains what cookies are, which types we use, and how you can control them, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations 2003 (PECR).
For information on other personal data processing, please see our Personal Data Privacy Policy which can be accessed at any time on our HomeExchange platform or on our mobile application.
What are cookies?
A cookie is a small text file placed on your device (computer, phone, tablet) when you visit a website or use an app. Cookies help the site recognise your device and remember certain information about your visit.
Cookies cannot identify you personally unless combined with other data.
Strictly necessary (essential) cookies
These cookies are required for the platform to function and cannot be switched off without impairing core features (e.g., login, language preference, security).
Under PECR, we may place these without your consent (on the basis of our legitimate interest in providing a functional service).
You can still block them via browser settings, but this may degrade your experience.
Analytical (performance/statistical) cookies
These help us understand how visitors use the platform (e.g., pages visited, time spent) so we can improve performance and user experience.
They require your prior consent (opt-in) via our cookie banner.
Advertising / tracking cookies
These allow us to show relevant advertising and measure campaign effectiveness. They may also identify the source from which you arrived on our platform (e.g., search engine).
They require your prior consent (opt-in) via our cookie banner.
WE DO NOT USE ADVERTISING COOKIES IN OUR MOBILE APPLICATION.
What data do these cookies process and for how long?
Your IP address and a user identifier ID (created on first visit) – retained up to 13 months.
Browsing data (pages visited, times, etc.) – only if you consent to analytical cookies, retained up to 13 months.
Source information (only if you consent to advertising cookies) – retained up to 13 months.
After 13 months, data is deleted or anonymised for statistical purposes.
How do you control cookies?
You control non-essential cookies via our cookie banner, which appears on first visit and allows granular choices (accept all / reject all / customise).
You can withdraw or change consent at any time via the “Manage cookies” link on our site or through your browser settings.
Strictly necessary cookies cannot be disabled via the banner but can be blocked in browser settings.
What rights do you have?
Under the UK GDPR, you have the following rights, which you can exercise free of charge at any time:
- right of access and to obtain a copy of your data;
- right to rectification of inaccurate or incomplete data;
- right to erasure (“right to be forgotten”) where data is no longer necessary;
- right to restriction of processing which allows you to photograph the use of your data in the event of a dispute over the legitimacy of processing ;
- right to data portability (receive your data in a structured, machine-readable format);
- right to object to processing based on legitimate interests;
- right to withdraw consent at any time (where processing is consent-based);
- right to give instructions about your data after your death.
To exercise these rights, contact us at dpo@homeexchange.com with proof of identity if needed. We will respond within one month (extendable to three months for complex requests).
We may refuse manifestly unfounded or excessive requests particularly if they are repetitive in nature.
Are cookie data transferred outside the UK?
Analytical and advertising tools may involve limited transfers of IP address and user ID outside the UK. We ensure appropriate safeguards are in place.
Who can you contact?
We have appointed a Data Protection Officer (DPO). You can contact them free of charge at dpo@homeexchange.com
You also have the right to lodge a complaint with the UK supervisory authority:
Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk
Can this Cookie Policy change?
We may update this Cookie Policy at any time to reflect new legal requirements or changes in our processing. We will notify you by email of material changes. Continued use of the service after changes constitutes acceptance.
