We are delighted to offer our Collection members Expert Exchange Assistance to help plan your next exchange. Navigate to your dashboard, select "Expert Exchange Assistance," and complete the form. One of our experts will contact you shortly to help make your travel plans a reality.
Our Collection Exchange Experts offer various ways to assist you. We can provide a curated list of homes for you to contact, saving you time in your search. Alternatively, we can initiate contact with the homes on your behalf—please note that we only send the first message. Building a relationship with your host is an essential part of the exchange experience, and this connection flourishes through direct communication.
You can reach out to an Exchange Expert at any time during your exchange process by going to your dashboard and clicking on "Expert Exchange Assistance". Whether you are planning a trip months in advance or need a last-minute exchange, we are here to help. However, we recommend requesting assistance early and staying flexible to maximize your chances of finalizing an exchange. The chances of finding a successful exchange greatly improve when our team has between two weeks and one year to find suitable options.
Before requesting Exchange Assistance, ensure you have a clear understanding of the following details:
NOTE: Exchange requests to popular destinations during peak seasons (e.g., New York for Christmas) or with numerous specific criteria (e.g., pool, 5 bedrooms, close to the beach, and stylish design) are harder to arrange, so your flexibility and understanding are appreciated as we strive to meet your needs.