When joining HomeExchange, many new members wonder: is it safe, and how are other members verified? Trust is at the heart of our community, which is why we have several processes in place to ensure reliable exchanges.

Travel with HomeExchange

1- Profile completion

Every member creates a profile with personal details, a description and photos of their home. A complete profile helps build trust and transparency.

2- Identity verification

We offer a secure ID verification process. Members who choose this option receive a badge on their profile, reassuring other members that their identity has been checked.

3- Home verification

Members can also verify their home by providing documents confirming ownership or rental. Verified homes also display a badge, making it easier for others to trust their listing.

4- Reviews from past exchanges

After each exchange, members leave reviews. These testimonials are one of the strongest signals of trust, as they come from real experiences within the community.

5- Dedicated member support

Our member support team is available to answer questions and assist with verification concerns, making sure exchanges are smooth and secure.

What members say about safety on HomeExchange

I was a little skeptical at first about trying HomeExchange, but the experience completely exceeded my expectations. The platform feels extremely safe and reliable, and every host I interacted with was welcoming, communicative, and kind. The homes I stayed in were not only beautiful but also very well taken care of, making each stay comfortable and memorable. On top of that, whenever I needed assistance, the support team was quick, attentive, and genuinely helpful. Overall, I only have good things to say. It is a fantastic way to travel and connect with people around the world.

Carolina — Click to see their review

I'm new to HE and recently had my first exchange with an experienced guest coming from Sydney for a skiing holiday. The HE process is very easy, surprisingly engaging and feels very safe. I was very happy with the platform and the guest. He had great reviews and I felt comfortable inviting him into my unit. Overall a positive experience for me.

Ros — Click to see their review

My family and I have been using HomeExchange for three years now, and we are very happy that we found this platform. The families on the platform are respectful and kind, and I feel safe knowing that HE has a strict screening process. Once, when I realised there was a fraudulent posting and alerted them, they immediately dealt with the situation. So far, we are more than satisfied with the platform and often recommend it to our friends.

Marisa — Click to see their review

The concept of house swaps is great and this platform enables the process to be done in a safe and secure way. Being able to do a reciprocal change or for guest points works well.

Paul — Click to see their review

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