HomeExchange Help

LOGIN ISSUES
Often times when you can't email other Members, post photos or edit your own Listing, this points to a login issue you computer is having with out website.
The following has helped many Members login to the site properly:

Go to this link: http://www.homeexchange.com/logout.php

This will clear your login information, and allow you to login again.

Once you are done with that step, go to https://www.homeexchange.com/login.php
enter your email address and password, and click "REMEMBER ME"

The best way to test if your login worked is to click some of the member functions from your account page. If they perform normally, allow you to edit and save information, then you have logged in correctly!

(Disclaimer) Always backup critical files before working on your computer! If you don't feel comfortable making changes to settings on your computer, PLEASE have a professional do this for you. These are suggestions, we cannot be responsible for damage, loss of data or anything that happens as a result of these suggestions.

COOKIE ISSUES
If your computer is blocking our cookie, then you cannot login and won't be able to email Members or perform any member functions until you enable cookies for HomeExchange.com

Unblocking cookies in Internet Explorer 7

The Internet Explorer 7 web browser allow you to block or unblock cookies for a specific website such as www.HomeExchange.com.

1. Select the “Tools” menu.
2. Select “Internet Options”
3. In the Internet Options dialog box, select the “Privacy” tab.
4. Click the “Sites” button.

If you have accidentally blocked cookies for HomeExchange.com:

5. In the list of managed websites, select “HomeExchange.com”
6. Click the “Remove” button.
7. Click “OK” to close the Per Site Privacy Actions dialog box.
8. Click “OK” to close the Internet Options dialog box.

Alternatively, if your organization blocks all cookies by default and you need to allow cookies for HomeExchange.com:

5. In the Address of website text box, type “HomeExchange.com”
6. Click the “Allow” button.
7. Click “OK” to close the Per Site Privacy Actions dialog box.
8. Click “OK” to close the Internet Options dialog box.

Unblocking cookies in Internet Explorer 6

The Internet Explorer 6 web browser allows you to block or unblock cookies for a specific website such as www.HomeExchange.com.

1. Select the “Tools” menu.
2. Select “Internet Options…”
3. In the Internet Options dialog box, select the “Privacy” tab.
4. In the Settings section, click the “Sites…” button.

If you have accidentally blocked cookies for HomeExchange.com:

5. In the list of domains, select “HomeExchange.com”
6. Click the “Remove” button.
7. Click “OK” to close the Per Site Privacy Actions dialog box.
8. Click “OK” to close the Internet Options dialog box.

Alternatively, if your organization blocks all cookies by default and you need to allow cookies for HomeExchange.com:

5. In the Address of Web site text box, type “HomeExchange.com”
6. Click the “Allow” button.
7. Click “OK” to close the Per Site Privacy Actions dialog box.
8. Click “OK” to close the Internet Options dialog box.

Unblocking cookies in Firefox

The Firefox web browser allows you to block or unblock cookies for a specific website such as www.HomeExchange.com.

1. Select the “Tools” menu.
2. Select “Options…”
3. In the Cookies section of the Options dialog box, click the “Exceptions…” button.

If you have accidentally blocked cookies for HomeExchange.com:

4. In the list of sites in the Exceptions - Cookies dialog box, select “www.HomeExchange.com”
5. Click the “Remove Site” button.
6. Click “Close” to close the Exceptions - Cookies dialog box.
7. Click “OK” to close the Options dialog box.

Alternatively, if your organization blocks all cookies by default and you need to allow cookies for HomeExchange.com:

4. In the Address of web site text box, type “www.HomeExchange.com”
5. Click the “Allow” button.
6. Click “Close” to close the Exceptions - Cookies dialog box.
7. Click “OK” to close the Options dialog box.

In severe cases, you may have to clear your internet cache.

TO CLEAR YOUR BROWSER'S CACHE:

Internet Explorer 7

1. From the Tools menu, select Internet Options...
2. Choose the General tab.
3. Under Browsing history, click Delete... . Next to "Temporary Internet Files", click Delete files... .
4. Click Close, and then click OK to exit.

Internet Explorer 4.x, 5.x, and 6.x for Windows

1. From the Tools menu (for version 4.x, the View menu), select Internet Options... .
2. Choose the General tab.
3. In the "Temporary Internet Files" section, click Delete Files... .
4. To confirm the deletion, click OK.
5. In the Internet Options dialog box, click OK.

Firefox 2.0 for Windows

From the Tools menu, select Clear Private Data, and then choose Cache.

Firefox 1.0 and 1.5 for Windows

1. From the Tools menu, select Options... , and then click Privacy.
2. In 1.5, select the Cache tab, and then click the Clear Cache Now button. In 1.0, next to Cache, click the Clear button, and then click OK.

Safari

1. From the Safari menu, select Empty Cache... .
2. When prompted, click Empty to confirm that you want to empty the cache.

Firefox 1.x and 2.0 for Mac OS X

1. From the Firefox menu, select Preferences... 
2. From the sheet that drops down, select Privacy. In 2.0, click Clear Now. In 1.5, click Clear Cache Now. In 1.0, next to Cache, click the Clear button, and then OK.

(Disclaimer) Always backup critical files before working on your computer!