Can you help me with payment issues?
PAYMENTSIf you are trying to pay with a credit card and it is not going through, the number one reason for these kinds of issues is that you have entered an incorrect expiration date. You can always enter your card details, checking the expiration date, and try your charge again. Also not the n ...
- Do you have sample forms on your site?
SAMPLE FORMS We have sample forms you can customize and use for your own exchanges. All sample forms can be found here. The sample forms include: Sample Initial Contact LetterSample Follow-up LetterSample Fact SheetSample Letter of Confirmation and AgreementSample Auto Exchange Agreement
- How can I hide or otherwise make my Listing unavailable on the site?
HIDING YOUR LISTING There are times you will want to make your Listing unavailable on the site. For example, if you are on an exchange, or have made exchange plans and don't wish to be contacted with new offers, you can "hide" your Listing temporarily and your Listing will no longer appear on t ...
- How do I add another listing to the site?
ADDING AN ADDITIONAL LISTING TO YOUR ACCOUNTIf you are a Silver Member and want to add an additional property to your account, you need to do the following: 1. Login to the HomeExchange.com website with your email address and password. You can click here to go to the login page, or simply go t ...
- How do I add my Listing?
You must first sign up and make payment for your membership before you can actually add your listing to our website. If you haven't yet joined, you can CLICK HEREto begin the process of signing up.Once you have made payment, these are the step by step instructions on adding your Listing to the s ...
- How do I change my password?
CHANGING YOUR ACCOUNT password To change your password in your HomeExchange.com profile, here is what you want to do: 1) Click here to go to the login page, or go to our web site and click on the "Sign In" link located at the very top of each page on the site. 2) Enter your email address and pa ...
- How do I change the location of my property?
CHANGING YOUR PROPERTY LOCATION: If you need to change the actual location of your property because you have moved, first you need to login to your account. 1. You can click here to go to the login page, or simply go to our web site and click on the "Sign In" link located at the very top of each ...
- How do I clear my Browser Cache?
CLEARING YOUR BROWSER'S CACHE (Disclaimer) Always backup critical files before working on your computer! If you don't feel comfortable making changes to settings on your computer, PLEASE have a professional do this for you. These are suggestions, we cannot be responsible for damage, loss of dat ...
- How do I contact the owner of a Listing?
You must be a paid member of HomeExchange.com to contact any of our home exchange members.As a non member, you will find our membership options at the bottom of any listing so you can quickly join and make contact with any of our member after making payment for your membership.After finding a li ...
- How do I deal with cookie problems on your site?
COOKIE ISSUESIf your computer is blocking our cookie, then you cannot login and won't be able to email Members or perform any member functions until you enable cookies for HomeExchange.com (Disclaimer) Always backup critical files before working on your computer! If you don't feel comfortable m ...
- How do I join?
To join HomeExchange.com, simply click the "Join Now" button at the top of any page on our website or click here:https://www.homeexchange.com/signup.php?type=new-membership The first page of the application concerns your contact information, your email address, password, etc. The second page of ...
- How do I leave feedback for another Member?
FEEDBACKTo leave feedback about another Member with whom you have done an exchange: 1) Click here to go to the login page, or simply go to our web site and click on the "Sign In" link located at the very top of each page on the site. Enter your account email address and your password. 2) The ne ...
- How do I login to my account?
Go here to login with your email address and password. If you forgot your password, you can retrieve it via email from that same page. Once you Login to the site with your username and password and you will end up at your account page.
- How do I search for Listings on the site?
SEARCH We have three methods of searching on the site:1) Detailed Search2) Search by Listing ID3) Country Search Detailed Search:To get to our detailed search page you just need to click the "LISTINGS" link located towards the top right of every screen. Click the blue text "Search" located on th ...
- How do I search for Members who want to come to my area?
REVERSE SEARCH The REVERSE SEARCH allows you to locate any members who have specifically named your city, state/province or country as an area they would like to visit.The REVERSE SEARCH option is located on our Detailed Search page. To get to our detailed search page you just need to click the ...
- How does "My Saved Listings" work?
When you find a listing on the site that you want to refer to later, just click the button on the listing that reads SAVE THIS LISTING.Once you have built up a list of properties, you can go into your account area and access the entire list of all the properties you have saved by clicking on th ...
- Is it safe to enter my Credit Card details in your signup form?
In a word, yes!1. All purchase information is conducted through an SSL-encrypted connection2. We don't store credit card information on our servers3. Our security measures don't just apply to credit cards, but to allmethods of payment.
- Is it safe to exchange with strangers?
We always tell people to go with their gut first. If you don't feel comfortable with a home exchange proposal, a polite no thank you saves lots of hassle latter on. You can also ask for references from previous home exchange partners too. We really liken home exchange to Internet dating. By the ...
- Problems with IE8 Internet Explorer 8
Regarding any issue you may have with the Browser Internet Explorer 8, please note our Technical team has just worked on new solutions for Internet Explorer 8 users. Please try the following solutions: Short version: 1. Clear browser cookies 2. Restart browser and try logging in ag ...
- Sending emails to more then one Listing at a time
SEND MULTIPLE EMAIL REQUESTS:To email multiple listings, here is what you do: Go here to login with your email address and password:http://www.homeexchange.com/login.php If you have forgotten your password, you can retrieve it via email from that same page. Once you Login to the site with your u ...
